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01392 343050 (M – F 09:00 – 17:00) CUSTOMER SERVICES

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Refunds and Returns

BUYER PROTECTION and SIMPLE RETURNS

If you are not happy with something you bought, we’ll take it back as long as it is within 14 days of when you got it.

If it’s brand new and unopened, we’ll give you a full refund. The only times we don’t accept a return is if it is used or damaged by you or if the product is returned incomplete.

SIMPLE RETURNS and EXCHANGE OF FAULTY ITEMS

  1. Raise a Returns Request by completing the returns form

*Post to Explore Outside Ltd, Orchard House, Lutton, Ivybridge, Devon, PL21 9SJ

URGENT REPLACEMENTS

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on 01392 343050 (outside of UK 0044 1392 343050) or email Orders@exploreoutside.co.uk