Our Delivery Information

From Monday – Thursday, in stock orders made before 12 pm (GMT) will be dispatched that same day. In Stock Orders made after the 12 pm (GMT) cut-off time will be dispatched the next working day. We don’t dispatch or deliver at weekends or public holidays and some destinations may take just that little bit longer. We will inform customers within 24 hours if an order is out of stock advising of an expected ETA. However you can cancel any order prior to dispatch

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. If you choose to leave your order on back order we will notify you as soon as it is dispatched. If then you do not receive the goods as expected you should notify us immediately.

Some orders can be collected from our Ivybridge Office but before making the trip to see us please contact us first so that we can arrange for your order to be sent to us from our warehouse for you to collect. Unfortunately due to security reasons you cannot collect your order direct from our warehouse.

All deliveries will be made via courier service and a signature is needed. Please make sure someone is at the delivery address who will be able to do this. If you do miss your scheduled delivery, the courier should leave a notification card and try again the following working day using the same delivery option. The courier will do this on three consecutive working days unless they’re told by you or a Customer Service team member to hold for a future delivery date or that you’ll be collecting your gift from the depot instead. If you want to change the delivery address, just let our Customer Helpline team know. If the courier has popped round three times to deliver your goods without any luck, the package will come back to us. If this happens, we’ll charge you for any return and ask you to re-send any costs to us.