Our Delivery Information

From Monday – Thursday, in stock orders made before 12 pm (GMT) will be dispatched that same day. In Stock Orders made after the 12 pm (GMT) cut-off time will be dispatched the next working day. We don’t dispatch or deliver at weekends or public holidays and some destinations may take just that little bit longer. We will inform customers within 24 hours if an order is out of stock advising of an expected ETA. However you can cancel any order prior to dispatch *

<p”>* This cancellation policy does not affect your legal rights</p”>

Our standard service is Royal Mail First Class Post and DPD, larger items will always be dispatched with either DPD or Parcelforce.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. If you choose to leave your order on back order we will notify you as soon as it is dispatched. If then you do not receive the goods as expected you should notify us immediately.

As soon as we’ve dispatched your order, you’ll receive an email from us confirming the details of your purchase and the delivery method you’ve chosen. We’ll point you in the right direction of tracking the progress of your delivery too.

Some orders can be collected from our Ivybridge Office but before making the trip to see us please contact us first so that we can arrange for your order to be sent to us from our warehouse for you to collect. Unfortunately due to security reasons you cannot collect your order direct from our warehouse.

All deliveries will be made via courier service and a signature is needed. Please make sure someone is at the delivery address who will be able to do this. If you do miss your scheduled delivery, the courier should leave a notification card and try again the following working day using the same delivery option. The courier will do this on three consecutive working days unless they’re told by you or a Customer Service team member to hold for a future delivery date or that you’ll be collecting your gift from the depot instead. If you want to change the delivery address, just let our Customer Helpline team know. If the courier has popped round three times to deliver your goods without any luck, the package will come back to us. If this happens, we’ll charge you for any return and ask you to re-send any costs to us.

If you have received your dispatch notification and your order does not arrive please contact Customer Services either by phone or email.

It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on and we are to be notified within 24 hours.

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.

It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect any claim against the carrier.75