New lower price – Lightweight Mummy Sleeping Bag 150Gsm only £7.58  |  View deal

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UK DELIVERY TIMES & SERVICES

We will deliver your parcels to the best courier services available so you can get what it is that you ordered with ease.

How much will my delivery cost me?

Free Delivery 5-7 Days (orders over £75)
In-stock orders will be delivered to you within 5-7 working days.

Standard Delivery 3-4 Days (£4.95)
In-stock orders will be delivered to you within 4-5 working days.

Working Days and Bank Holidays
Working days are Monday to Friday excluding UK Bank Holidays.

Bank Holidays are not normal working days and therefore should be excluded from processing times.

Pre-orders & Extended Dispatch Items
If you have placed an order with us for items that are on backorder, we will send it by the delivery method of your preference once they come in.

If you’re ordering any pre-ordered or out of stock products from our site, don’t worry! We’ll ship them to you as soon as possible.

Delivery from suppliers warehouses

In more active times we may have to ship your item(s) straight from suppliers warehouses. 

Most of our suppliers have warehouses in and across Europe so your item(s) might take a little longer than expected. If this is the case we will let you know.

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Delivery Q&As

From Monday – Thursday, in stock orders made before 12 pm (GMT) will be dispatched that same day. In Stock Orders made after the 12 pm (GMT) cut-off time will be dispatched the next working day. We don’t dispatch or deliver at weekends or public holidays and some destinations may take just that little bit longer. We will inform customers within 24 hours if an order is out of stock advising of an expected ETA. However you can cancel any order prior to dispatch

Our standard service is Royal Mail First Class Post and DPD, larger items will always be dispatched with either DPD or Parcelforce.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. If you choose to leave your order on back order we will notify you as soon as it is dispatched. If then you do not receive the goods as expected you should notify us immediately.

As soon as we’ve dispatched your order, you’ll receive an email from us confirming the details of your purchase and the delivery method you’ve chosen. We’ll point you in the right direction of tracking the progress of your delivery too.

Some orders can be collected from our Wells Office but before making the trip to see us please contact us first so that we can arrange for your order to be sent to us from our warehouse for you to collect. Unfortunately due to security reasons you cannot collect your order direct from our warehouse.

All deliveries will be made via courier service and a signature is needed. Please make sure someone is at the delivery address who will be able to do this. If you do miss your scheduled delivery, the courier should leave a notification card and try again the following working day using the same delivery option. The courier will do this on three consecutive working days unless they’re told by you or a Customer Service team member to hold for a future delivery date or that you’ll be collecting your gift from the depot instead. If you want to change the delivery address, just let our Customer Helpline team know. If the courier has popped round three times to deliver your goods without any luck, the package will come back to us. If this happens, we’ll charge you for any return and ask you to re-send any costs to us.
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